At Virtual Arena, we strive to ensure a great experience for all of our guests. If you are not satisfied with your VR gaming session, please let us know within 24 hours of your visit. We will gladly offer a re-booking or a full refund if the service was not provided to your satisfaction. For bookings of events or large group sessions, cancellations must be made at least 48 hours in advance to receive a full refund. Your satisfaction is our priority, and we are committed to delivering the best VR experiences.